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Customer Service

Shipping & Delivery

We aim to dispatch all items ordered the same day, however it could take up to 3 days particularly during busy periods. All items shipped by Shop4you will be sent using a UK courier. Express delivery will be charged extra and we reserve the right to change this cost to remain in line with express shipping costs.

Shop4you offer international delivery, though this will come at an extra charge. We reserve the right to change this extra charge to remain in line with shipping costs.

The address given at the point of order is the address the order will be shipped to. If there is no one present at said address to receive the items a note will be left to advise you as to whether your package was left with a neighbour, somewhere safe or requires the arrangement of redelivery. The customer is responsible once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.

Shop4you is not responsible for any custom tax applied to goods shipped to non-EU countries and choosing to ship to a non-EU international country is the choice of the buyer.

Returns & Replacements

Shop4you offers a 14-day-returns guarantee on all orders. You have the right to return your goods within 14 days of receiving them, though this does not apply to items that have been altered, are missing labels or have signs of having been used or damaged. If you wish to return any goods using our 14 day returns guarantee you must inform us within 7 days of receiving your order and reasonable care must be taken to ensure the goods remain in good condition. All costs for sending return goods back are at the expense of the buyer and we do not cover those costs.

If you opt to return the goods you purchased, we strongly advise to request proof of postage as Shop4you is not responsible for goods missing in transit. Incorrect orders can be corrected subject to stock availability and additional postal charges are to be paid for by the buyer. If you receive an item that was not ordered by you and was a mistake on our part we will exchange the item at no extra cost. All goods must be returned by recorded delivery before a replacement can be sent.